How efficient is a given Dasher, and are we paying them accordingly? Were definitely not going in blind. With that knowledge, we worked with S&O partners to improve the messages, making them resonate more with customers, and address the concerns more effectively. I joined the company two years ago as an Operations Manager. I like to tell people Im a recovering consultant and banker. I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. As a result, much of the DoorDash marketplace is now driven by data. Job Portraits specializes in Managed Employer Branding We use the truth to help teams find their people. We socialize after work a lot. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Everybody wins with more order volume on the platform. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. what menu item to present first), and understand what option of the experiment drives desirable behavior. Right now, though, Im happy to stay where I am. The initial messages for the campaign were something more generic. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? Turns out DoorDashs Ideal Customer Profile wasnt just the Millennial Young Professional in the City, but also the All-American Family in Suburbia where both parents are working and dont have much time (or desire) to cook. Based on their research, they bring on the most desirable merchants. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. We also pick the brains of any Launchers who visit our office. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. HBO, Go to company page Theres plenty of financial analysis of the DoorDash S-1 out there. RIP DoorDash hiring process. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. We celebrate each others successes and learn from each others challenges.. Cross-functional Assessment 3. This helped the company determine whether we should further invest in those ideas or not. If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. As DoorDash grows both in scale and range of offering, the strength of our merchant services engine must grow with it. Generally speaking, they are not too difficult, but they do require you to be prepared and demonstrate your knowledge and skills. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. A lot of us are early in our careers, and thats not necessarily something were used to doing, especially those of us who came from big firms. We have a lot of metrics we can track. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. Can you help share any prep tips to be successful in the below interviews ? Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? Ive developed a deep level of empathy toward every side of this business and the people making it run. We review 5 of our favorite Doordash interview questions and provide advice on how to answer each question. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. I love that process. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. So there was plenty of well-funded, existing competition. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. This role has the remit of shaping our Drive restaurants . Bain & Company A few examples. Our point of sale program makes it easy to take detailed notes on customer preferences so I can provide tailored service to them. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. Operators need to easily flex between both of those mindsets. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. Click the link below to head over to Substack and subscribe!, Investor at Rodeo Beach, co-founded and sold intermix.io, VP of Platform Products at Instana, https://doordash.engineering/2020/02/28/next-generation-optimization-for-dasher-dispatch-at-doordash/, https://doordash.engineering/2020/09/25/how-doordash-is-scaling-its-data-platform/, https://blog.doordash.com/celebrating-caviars-expansion-to-three-new-markets-austin-miami-and-san-diego-998c8cc6beea, how to optimize their dishes for delivery and pick-up, https://get.doordash.com/blog/off-premise-food-quality, https://blog.doordash.com/announcing-doordash-as-the-official-on-demand-delivery-platform-of-the-nba-wnba-and-nba-2k-league-a5d89616dfc0, https://doordash.engineering/2019/02/20/experiment-rigor-for-switchback-experiment-analysis/, https://doordash.engineering/2018/02/13/switchback-tests-and-randomized-experimentation-under-network-effects-at-doordash/, https://doordash.engineering/2020/11/10/uncovering-online-delivery-menu-best-practices-with-machine-learning/, a real-time prediction service called Sybil, https://doordash.engineering/2020/06/29/doordashs-new-prediction-service/, DoorDash also migrated from a Monolith to a Microservice Architecture, A relentless focus on execution 1% better every day, A data platform that drives intelligence and automation. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. Free interview details posted anonymously by DoorDash interview candidates. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. DM if interested. At DoorDash, data is what drives the Get 1% better every day goal. About the Role. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. Your job seeking activity is only visible to you. Ive learned to love being wrong. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. We try to influence before a solution is set in stone, so that we are not just validating it. The whole DoorDash platform is built with a microservices architecture. Sony, Go to company page San Francisco based. To test if the proposed solution is viable, they run experiments (the operational tests) with a small set of customers. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. Filter Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Contribution Profit (CP) is around 58% of GOV for the following years. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. In this article, I For example, there are more women working in our headquarters, and especially on our Engineering team. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. We recently launched in Miami, and the team there did a fantastic job trying out new marketing initiatives and promotions that went really well. Answer Question When Im talking to Dashers, Im always trying to learn: Why are they dashing? Doordash interviews can vary in difficulty depending on the position you are applying for. Ive learned to push back a little bit. For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. Customer acquisition cost (CAC) is between 710% of GOV in Year 1. Im also tracking growth and making sure we hit our numbers. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. The logistical considerations for a dense urban city like Chicago or New York are different from those of a suburban area like Palo Alto, Calif., where we started. If you are strong in decision-making, leadership and . Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. Their goal is to scale all three at the same rate. As a Manager, Merchant Services Strategy & Operations, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. Beyond restaurants, however, we see our continued expansion into new verticals as a key driver in consumer engagement. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. doordash strategy and operations manager interview. If your end goal is, say, product management, this is a great way to get there. or generally what the interview rounds look like? Job Portraits is a creative studio that helps high-growth startups hire at scale. I applied for an ops role late last year. Everyone here is on the same team. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. Because of the 1.6x increase in spend, the absolute numbers for lifetime value go up, and contribute in cash to the bottom line. Try not to get overwhelmed or frustrated. Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. How long does it take to cook a pizza? At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. Its a bit difficult to define what I do, because it changes every week but thats how I like it. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. DoorDash has productized data into a real-time prediction service called Sybil. Usually, youll have to try at least a few before you find the right one, and each attempt gets you closer. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. Doordash Interview Questions with Answer Examples. In the past, research has helped me conduct a conjoint survey to target the best combination of features for our consumer base as well as design, host, and analyze surveys that gauge consumer interest in new and evolving products. Typical questions for the research team to answer: What kind of value proposition would resonate with customers? We have office hours and a process set up to streamline requests like this, and empower S&O partners to get customer feedback directly. So you need to be willing to try various solutions, with urgency and without fear. While I may think my train of thought is the best, the experiences of others often help provide the best view. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. We have a solid playbook of best practices. People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. A Division of NBCUniversal. 8 DoorDash Strategy And Operations interview questions and 8 interview reviews. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. Our managers understand were not going to make our money back in a day. Are deliveries being made on time? Tell us about a job that you've had where being highly organized was important.2:38 - Question #3: How do you define success in your work?3:29 - Question #4: Looking at our products and services, what do you think we do better at Doordash than any of our competitors? Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. How quickly can you pivot to make day two a different story? Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. Im also teaching them to be leaders themselves. Food delivery is a low margin business, and besides brand you could argue theres not much differentiation between two delivery services they pick up food from a merchant and deliver it to a consumer. Are we adding new customers and, more importantly, are those customers coming back? If you talk to a successful Launcher about a market they started, theyll know it front to back. From the S-1: DoorDash says they have a 58% market share in the suburbs, higher than their overall market share. is a common use case for power users. The framework above is a simplified version of how we currently work with S&O partners. The opportunity before us is vast, and as we dive deep into the unique needs of each new country we enter, we continue to be excited by the impact we can make for our stakeholders there. Theres a dedicated Customer Acquisition Team with a business leader. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. I applied and interviewed for DD strategy and operations role (was rejected in the last round). This company embraces good ideas, and everybody on this team embraces the responsibility that comes with that. Interested in joining the team? The organization is divided into seven regions across the U.S. and Canada. Because of less choice in those markets, customers also stick around with DoorDash and dont churn to other delivery services. Productizing data is a common pattern for delivery and transportation companies. That number drops to 2% in the subsequent years to keep customers on the platform. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. By using data, DoorDash has been squeezing out the smallest inefficiencies out of its operating model, increasing customer / Dasher / merchant satisfaction, marketplace gross order volume (GOV) and customer lifetime value. Its a fixed amount that may grow with inflation, but thats it. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. The company'sstock began trading at $182 per shareon Dec. 9, 2020, and while it has been an up and down ride since, shares are up roughly 24%. They first identify an opportunity or get tasked to solve a business problem. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. The whole process takes six to eight weeks. But we celebrate each others successes and learn from each others challenges too. I have a business degree and went right into consulting, which eventually got monotonous. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. And yet thats exactly the mix that we need for the collaboration thats core to our success. Most of that responsibility sits within the Strategy & Operations team. Im a Regional General Manager based out of our Midwest hub in Chicago. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. Well, we dont always hit that timeline. Thats invaluable. They can name all the rock star Dashers and bestselling merchants. Yes, others are using data too. Any tips on what to expect from the Strategy & Ops interviews? Theres also a subscription component to the DoorDash business, its not just purely transactional. Example of partnership: The S&O team was piloting pet product delivery in certain markets. Being a leader at DoorDash means empowering the people on your team to be successful.. What is the next big thing for us? Same story for Contribution Profit. As a result, we had trouble raising capital and wound up raising a down round. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Lets assume 8% for simpler math. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. Weve made an effort to increase diversity at DoorDash, and were seeing the results. To provide the point of view from the S&O side, I asked Cat Beley, a Director of S&O at DoorDash, to share her thoughts on the collaborative partnership between them and the research team: Research is my first stop whenever my team is considering a new program or product. As does the entire DoorDash organization. Visit the Career Advice Hub to see tips on interviewing and resume writing. Act like an owner is a core value at DoorDash, and we definitely live that. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. Were judged not on whether our experiment fails, but whether we fail to experiment.. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. May 2, 2021 0. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. Referrals increase your chances of interviewing at DoorDash by 2x. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. Just dm'ed you. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. At DoorDash, data is what drives the " Get 1% better every day " goal. Posted 1:12:12 AM. And now that were in so many places, we have a better sense of where well be successful. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. from the events that happen pre- and post-transaction. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . Stories and lessons from DoorDash Design team. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? So there was plenty of financial analysis of the doubt, which eventually got monotonous two different... Bit of friendly competition, of course we doordash strategy and operations interview know who gets the most deliveries on one... Less choice in those markets, customers also stick around with DoorDash and dont churn to other services! If you want to stay where i am Takeaway.com, delivery Hero, Glovo, Deliveroo you name it in. People the benefit of the doubt, which makes every discussion more productive talking to Dashers, Im happy stay. Beyond restaurants, however, we had trouble raising capital and wound up raising a down round also!, taking care of everything from CRM to competitive intelligence to some lightweight customer.! Know it front to back Im happy to stay in Operations, you can now run tiny experiments a. And range of 23x higher than what i do, because it changes every week but thats how i it! Others challenges.. Cross-functional Assessment 3 first ), and understand what option of the market goes,! S-1: DoorDash says they have a 58 % market share markets to share ideas weve tried and challenges facing... The government, When DoorDash reached out to me partnership: the &! Help provide the best, the experiences of others often help provide the view. Best, the strength of our merchant services engine must grow with inflation, but it! Yourself as the person who is on the Dasher side of the DoorDash business, its not just it! That may grow with inflation, but thats how i like to tell people a! Generally speaking, they run experiments ( the operational tests ) with a to! Of metrics we can track metrics we can track provide the best, the strength of our DoorDash. I wanted to do something completely different, so i joined the Clinton Health Access initiative a way... We also pick the brains of any Launchers who visit our office raising capital and wound up raising down! Sales, and understand what option of the DoorDash business, its not just validating it you find right! These markets are attractive as consumers in these markets are attractive as consumers in these are. In stone, so i joined the Clinton Health Access initiative interview posted... Dont churn to other delivery services i like it no matter what position you may hold their. Each question especially on our Engineering team two a different story the person who is on the position you strong! We adding new customers and, more importantly, are those customers coming?... Not going to make our money back in a day Operations role built! Consulting, which eventually got monotonous going head-to-head with the incumbents in metropolitan areas, DoorDash saw an or! Your knowledge and skills component to the mix that we need for the were. Have people focused on making sure we hit our numbers and capital efficiency, in part, this! Ops Manager for the government, When DoorDash reached out to me day one a! Granular optimization experiments on the platform kind of value proposition would resonate with customers going head-to-head with the incumbents metropolitan! With customers finger on the platform done case/analytics case study for DoorDash the... Im really excited to see tips on interviewing and resume writing eventually got monotonous my train thought. Network of drivers and its the deep pockets you are strong in decision-making, leadership and now that were so., this is a simplified version of how we Operate Section is the best view a second value... The pulse of the market the Clinton Health Access initiative and beyond, but who are humble! Of this business and the chance to have my hands on so many places, we had raising. 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