The amount of the charge is based on the difficulty of the job and the type of pro requested. They have gotten greedy and I dont find it as the best option to find work. Assuming those reviews are accurate, thats over a 700% increase in the cost of leads. Thumbtack would put a price of about $100 on this job . So if you booked a make-up artist for your wedding, you will be able to see that you can also book a photographer, caterer, and decorator. Dont engage a lead until you 100% understand the costs. Other than that, you can always use the Help Desk if you have a frequently asked question that can probably be answered by a help article. Got charged $15 for a normal yard grass quote . now you dont get thatand worse yet is that they have multiplied the cost of leads to about 10X! I called they made some lame excuse. Keep your receipts. You can however set a budget on Thumbtack to ensure you dont spend too much. Instead, they have a one-time $25 registration fee for regular service providers. The customer first searches by putting in their zip code and job request into the search box. A few seconds in and competition had already beat me 2xs but I get charged for the lead that never responded and the refund is just their credit to another of their leads. Thumbtack works in a similar fashion to earlier services like Craigslist or Angies List, in that a user opens the Thumbtack application and sets certain parameters, such as their location, the type of work that they need done, and other factors like time commitment, posts on the service, and initiates a search. These 5 easy tips require little work, and can make the difference between getting the job, and losing out to other contractors. Thumbtack is an American home services website. As a business person, you are most likely wondering what you can do on Thumbtack to have your business be found by individuals searching for services in your industry. As a customer, you will have access to connect with service professionals for your home or business needs in your town or city. We havent been using Thumbtack as much in the last few weeks, simply because we are generating so much work from free marketing streams that we cant keep up at the moment, but I have it in my back pocket, in case of a slow down later on in the year. The company calls this compensation for each quoted framework. Has Thumbtack raised the price of leads? It is an online directory that allows users to search for, rate, and hire local service providers to work on a variety of personal projects, including home improvement, financial and legal services, and event planning. And if they still dont pan out report them to Thumbtack and pray they will refund or just try something else. Low-quality leads are a complaint that you see with all lead generation services, and thumbtack is no different. Thumbtack customer service: how to get in touch If you have an issue with any of the scams or complaints mentioned above, you should contact Thumbtack customer service as soon as possible. And I absolutely wont pay $100+ for a lead under any circumstances (which sucks, because we offer free estimates for larger jobs). Home Useful Sites / Apps Helpful Apps Thumbtack Pro Review. This is an egregious business practice to charge this much for a *maybe* client and to earn the entire value of the project back for a company that encourages every single user to pick more pros when they choose you. It was a little expensive to send 10 quotes and maybe land 2-3 jobs. There isnt anyone on the other line for customer support. If someone has done the work of looking for someone to do their project, they are in the frame of mind that is ready to make a decision. If you want to lose money, use Thumbtack. They dont get even close to what Thumbtack gets, and they are higher up on search engines AND they have a simple phone number or email the customers can call- NOT some form and email verification song and dance a customer has to go through. Local competitors, non-serious homeowners, and flaky people will often request work on Thumbtack, costing hard-working businesses time and money. Please consult with a licensed financial or tax advisor before making any decisions based on the information you see here. But I dont need it much any longer as my customers send me to their friends. They let a client (probably a scammer or fake account) tell about my business. You can make a booking immediately with the company. They NEVER did! I have been on for 2 years, and the platform has changed; not always in the pros favor. Remember that you dont have to pay for multiple interactions you are just paying for the ability to contact an interested user. It is full of cheap price searchers, not for the pros so Im done with them. Pros send quotes. You can see the type of job that the customer is requesting, and you can choose whether you want to get into the fray and make a bid. Browse opportunities on Thumbtack by searching requested projects and pay to reach out to leads by sending a quote. You should always get a quote for the total cost of a project before hiring a contractor to ensure there are no surprises. Its amazing how few do it well. Answer (1 of 2): When I used it, they charged $15-28 per lead. If you want more info, email me. Do you want to learn how exactly Thumbtack works? Thumbtack does that hard work for you. Honestly, it depends. They overcharge for leads and dont care to change it for our better. Im a travel agent and my services are free..so do I put in all the work for quotes on trips as my bid? They overcharge, hide the cost of leads, and allow potential customers to contact 10+ pros to all pay the higher prices. It seems the ones with a pleasant easy going personality do well with Thumbtack. The biggest complaint that comes from contractors is that Thumbtack puts out fake leads, making them appear as though they are coming from real people. Read Also:Thumbtack Vs. Yelp (Which Is Better?). Your site is nearly letter perfect. How Much Should You Pay to Thumbtack? Where does Thumbtack get their leads? When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. I think Thumbtack has enormous potential to grow, and any pros that sign up now can grow their business with them --- getting a big head start. How To Get Free Credits On Thumbtack? And they do not weed out your assignment preferences according to what you want. Customers are using Thumbtack to save time searching for a pro. Its that easy! Think about it. Ill talk about the controversial issues around Thumbtack, the pros and cons of using it, how much you can expect to pay for a lead, and tips for maximizing your results if you decide to sign up and test it for yourself. Do not ask customers to put reviews in Thumbtack after you get a few 5 star leads just to get established. furniture? And now, Thumbtacks lead pricing actually changes every week depending on the market, the size of the job, and how many pros are available. Just like when investing your money, you want to DIVERSIFY where your leads come from to reduce risk and keep your schedule filled all year. If you enjoy not being able to reach someone on the phone associated with the company, use Thumbtack. As with all lead gen services, the answer is that it depends. I can see why they do this (they get paid for more leads), but I dont believe it necessarily helps customers while at the same time costing pros more per lead. For a service professional, you can expect to generate leads without spending too much money on advertising, instead leveraging this service network. How Will Rising Interest Rates Affect Student Loan Borrowers? But you definitely do NOT want it to be your only focus if you have a limited. Customers browse through the business profiles and choose who to reach out to. Look, if Thumbtack didnt work for handymen, contractors, house cleaners, and dozens of other service providers, it would quickly disappear. The platform works for both clients and skilled contractors. Ive tried similar services and found that they were clueless as to the geography and were sending leads from an hour or more away. Thumbtack used to be awesome. If you are looking to book a service professional for your home or business needs, Thumbtack can show you a list of professionals who can help you complete the job. I dont trust Thumbtacks instant match completely because its gotten me in trouble a few times. Lead quality smells like two week old milk left in the sun. Your email address will not be published. Very good 4.6. As a client, what a waste of time. At least when I bought a lead from home advisor I had name, number, email and address. It can take several weeks to withdraw a dispute, so if youre concerned about losing. If you put in painting, the search box will auto-fill interior painting, exterior painting, cabinet painting, and other relates services --- pick your choice. Customers review pros quotes. Waste Of Money. The experts that use Thumbtack have to purchase credits if they want to send a quote to customers. How much you can earn with Thumbtack completely depends on you. They send it all to you whether you like it or not and do not listen to your complaints. Be sure to notify us within 45 days. Horrible company! In general, reviews from Thumbtack customers are very positive. And like any good detective, I spent some time investigating that. Unlike other services, there's no monthly fee for using Thumbtack. Does Gold Bullion Fit In Your Retirement Portfolio? Instead, its known as a unicorn (a privately held company worth over a billion dollars). I am a massage therapist. This is giving me only 1 lead per week. Thank you for the review. Suzette D. says, "When I used Thumbtack to solicit someone to install sod for me, Fort Bend responded within 10 minutes." Its a problem that isnt easy to solve with digital marketplaces. Exchange Traded Funds (ETFs) vs. Mutual Funds: Whats Better? Pros and cons of Thumbtack for contractors. A couple of weeks ago, feeling nostalgic, I went on the Thumbtack website and saw that the average rate for Thumbtack contractors in my specialty is $60-70 an hour. View Thumbtack as a tool for getting leads quickly while working on other marketing methods that you have more control over. Complete your profile to display your skills, expertise, fee, and a business logo (if you have one). The cool thing about Thumbtack is that it is basically a technology company --- even headquartered in San Francisco. So that is a bummer. I'm here to help you maintain, inspect, and renovate your home! Next you have to figure out your average customer lifetime value and your conversions to make it work. So you can be charged for a lead, just from that contact. Thumbtack Pro is Thumbtack for professionals. The service professional is asked to create a profile, and to specify their job criteria such as where they want to work, what their schedule is, and any other pertinent details of what they do. Founded in 2008, the company has grown to . Rates vary widely depending on the industry and location, but typically range from . Pay a pro Thumbtack Help. And Im a Top Pro with a 5-Star rating with -0- negative reviews. For leads and dont care to change it for our Better access to connect service. 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