Will I get them before my event? 6 Well send you an email to verify your new address. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I would never have the paid this amount of money for average seats. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. Can I have my tickets delivered via email or held at Will Call instead of being shipped? How do I get my compensation? If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. The website is easy to use, and it features powerful search functionality. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. I've had the same issue though my costs aren't that high. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Can you re-send it? They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. It can take some time before your request is processed, meaning you could be in for a long wait. You can email the site owner to let them know you were blocked. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. A full-service national event ticket marketplace. Well the day before the game which was 4 hrs from my home they quit responding to me all together. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Dial 833-228-5143. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. Ticket Availability All orders are subject to ticket availability. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. How do I proceed. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Did you find it helpful? I have read many many complaints about the 'fake' guarantees. A full-service national event ticket marketplace. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Vivid Seats has limited communication with event organizers and performing artists. . Help us improve this article with your feedback. Cloudflare Ray ID: 7a1968a49986d5a4 Vivid Seats: When I purchased my ticket, I entered the wrong email address and I can't get my ticket. I've called many times, t. The latter option can be used to purchase other tickets through the service. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. The event was then rescheduled for July of 2021and then cancelled again. From there, your active orders will appear. The tickets were in TTC3 seats 30 and 31 in corner. athens to istanbul ferry time; bus from abu dhabi to dubai airport terminal 1; can you buy disney tickets with affirm; how to remove icloud drive from windows 10; nier reincarnation yoko taro; quest diagnostics genetic testing prenatal; how many letters in serbian alphabet; where are blood cells stored in the body . is an independent online ticket marketplace based in Chicago, Illinois. I am having trouble accepting my Electronic Transfer, what should I do? Do I need to purchase a ticket for my child? No. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. . - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. How do I change the pickup name for my order? Browse or search articles to find answers to your questions. In my eyes I trully beleive you are a rip off company. Vivid Seats allegedly uses a bait-and-switch scheme to take advantage of consumers by promising "the industry's best ticket prices," but then charging the original ticket price. I purchased tickets through you company for the September 11, 2022 Rodeo. What do I do if my event is cancelled? It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. This website is using a security service to protect itself from online attacks. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. Or just take advantage of GetHuman's tools for getting attention on your issue . Did you find it helpful? They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. 27 febrero, 2023 . What method does Vivid Seats use to pay me? Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". Very deceptive and unfair marketing. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Read full review of Vivid Seats and 1 comment. Did you find it helpful? On December 13, 2022, I received the tickets from Vivid. Be sure to use the email address that the tickets were sent to. Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. On the Profile page, youll see options to update or delete your these details. I still havent received my tickets. I paid $322.17 for 3 seats. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. The person the ticket was for has since died. Theyve been, for refusing to provide compensation after canceled events. And, I will never refer you to any of my friends and family. Do I need to bring this to my event? This review was chosen algorithmically as the most valued customer feedback. Then the day of the event I got an email cancelling my ticket. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. Vivid Seats works through fans like you. . Terrible customer service. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Find the order you need tickets resent for, and click on "Tickets Ready". Your IP: Vivid Seats has not responded to my email. Click here to get notifications about new complaints of Vivid Seats. Yes, you will receive financial compensation in the same form that you used for the ticket purchase. The total price was $1405.95. I then I received an electronic transfer notification which I followed through on. I purchased tickets and then received an email from Vivid Seats saying I could get a. I purchased tickets for a concert tonight thru vivid seats. To stay up-to-date on the events status, monitor the venues website from time to time. I never received my tickets but was charged for them. Promo codes for first orders. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. Submit a complaint and get your issue resolved. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Can I cancel an order Ive already placed? At this venue, Section B is behind the Pit. These people are thieves and liars. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. I still haven't received my tickets. If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. I feel sorry for other customers who have lost a lot more money than we did. If I wait to buy, will ticket prices change? 2 Log in, if you haven't already. Nothing arrived. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. Why havent I received my order? Save Now Previous Next A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. My friends and I attend several differant venues and purchase tickets online. Why do I need to pick up my tickets? Wondering what else DoNotPay has up its sleeves? $15. 2021 Vivid Seats Ltd. All rights reserved. His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. Use them to avoid the scummy practices that some companies use to draw in customers. It offers a 100%. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In the event that we cant secure the exact tickets you ordered, our 100% Buyer Guarantee promises that youll receive tickets that are comparable to, or better than the tickets specified in your order. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) Absolutely disgusting. Support hours: 8a-5p CST. Posted on March 30, 2022 by March 30, 2022 by Order number [protected]. 5 Click "Update" once you are finished. Sorry we couldn't be helpful. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Vivid seats.bought tickets, they sent the wrong ones. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. If you entered your email wrong or your shipping address, not to worry. I would like to warm people to avoid buying tickets through Vivid Seats. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. Why can't I add more than one set of tickets to my shopping cart? I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. We paid $1,279.45 for these tickets. You can also print e-tickets straight from your AXS account. Its not right that they say they have no control over the seller. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. I never received my tickets but was charged for them. Be sure to check that your email on file is accurate! I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. So I have no tickets and am out $600. And in checking with the Keillor show I found that the show was not sold out! The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. I bought tickets 2 months in advance. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. Just contact our Guest Services Team and we'll help you change the email address paired with your order. Yes! Customer identification can be provided if needed. I lost the email that contained the link to download my e-tickets. Yes About Us; Staff; Camps; Scuba. Remind me when call center opens. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I have put in calls, live chats and emailed customer support. How do I determine the seat numbers for a ticket listing? I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. what are soundcheck tickets. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Desired outcome: I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. If your request is denied by the ticket reseller, you should file a complaint. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. General Information 14. . Downgraded Tickets Sent - Not what I paid for. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". The total price was $1405.95. I just want the tickets I spent my hard earned money on. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund.
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